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Return & Exchange

Return and Exchange Policy

Kgirlscloset offers Return & Exchange as the follows;

  • You can request for a return or exchange within 10 calendar days upon receiving the order.
  • Item should be in a good condition and not used along with the original tag.
  • It should be in the same package you received.

Process

  • If you'd like to request for return or exchange, please contact us via e-mail or phone. E-mail: hello@kgirlscloset.com / Phone: +971 50 190 4241 (Available for Call and Whatsapp)
  • Please have an order number or registered mobile number of your order.
  • Upon receiving your request, we'll investigate it and send courier to pick up.
  • Once we check the items returned are in good condition, we'll process refunding; For Cash Payment(Cash on Delivery): Store Credit, which you can use next time. For Card Payment(Credit, Debit): Refund to your card payment.

Return vs. Exchange

Return

  • You can return any products that you'd like to, apart from those that fall under our no-return policy.
  • For products that you return back to us, you can either get store credit (which you can use to buy stuff later) or a credit / debit card refund based on the mode of payment earlier in your order.

Exchange (Size Exchange)

  • You can exchange any product you ordered, with another size of the same product (apart from those that fall under our no-exchange policy).
  • Exchange to another product is not available.

Cost
It costs 30 AED to carry out Return or Exchange and it will be charged for you to pay by courier upon pickup. Therefore, we highly advise you make a decision of purchase with care to ensure the correct purchase. For size guide, please refer to this page: https://kgirlscloset.com/pages/size-guide

No Return Policy
Some of products that we have cannot be returned or exchanged unless they are already faulty. Please see the descriptions of products for its return policy.