RETURN & EXCHANGE
We offer FREE RETURN & EXCHANGE to provide the best online experience of yours. The following is how-to.
FREE RETURN (In case you no longer want product or we don't have size for you to replace)
1. Please contact us in any methods(whatsapp, call, e-mail, Facebook or Instagram Messenger)
2. We'll send a courier to pick it up.
3. Once we receive it, we'll check and confirm.
4. If the payment was done by card, we'll refund it back. If it was COD(Cash On Delivery), we'll credit the equivalent points for you that can be availed on your next purchase.
FREE EXCHANGE (In case you want to replace the product to another one or different size)
1. Please contact us in any methods(whatsapp, call, e-mail, Facebook or Instagram Messenger)
2. We'll send a courier to pick it up.
3. Once we receive it, we'll check and send the replacement or alternative to you.
OUR CONTACT POINT
Call / Whatsapp: +971 50 190 4241
E-mail: [email protected]
Facebook / Instagram: @kgc.hq
TERMS & CONDITIONS
1. This 'Free Return & Exchange' Policy applies only for clothings.
2. The Policy can be availed only one time per order. From second time, AED 40 will be charged for round-trip courier.
3. Confirmation of return or exchange is subject to our verification. In case there is fault, discoloration and alteration on products, we are not able to fulfill this policy. Therefore, please carefully check the product before you contact us to avail free return & exchange policy.
4. The policy is applicable only within UAE.
